Returns & Exchanges

At Eco by Sonya, we want you to love your organic glow, which is why we offer a 30-day satisfaction guarantee on all our certified natural products. If you are not completely satisfied with your purchase, we are here to help with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the specific items you wish to return or exchange.

• 2.
  Prepare Your Package

  Ensure the products are securely packed in their original packaging to prevent damage during transit back to our warehouse.

• 3.
  Ship It Back

  Affix the provided return shipping label to your package and drop it off at any authorized postal service location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or dispatch your exchange within 5-7 business days.